Do you need an Appointment?
You do not need an appointment, we do also accept walk-ins so once it is safe to visit, you can come and visit our store at a time that is convenient for you! However, we would prefer to know when you are coming ahead of time so we can devote the necessary and personal preparation to meet your needs. Please feel free to book an appointment with us here once it is safe to visit our store.
How long should I expect my visit to last?
Once you have gone back into the dressing room, expect to spend approximately from 1 hour to 1 hour and 30 minutes with your Personal Consultant. It is never a set time as each case is different. We understand sometimes it may not be your day, if that is the case, just come back a second time and try out your options again!
What are your store hours?Our store is currently closed as we are following local government recommendations with COVID-19. However, once our store is able to reopen, here are our regular store hours:
Tuesday - Wednesday: 9:30am – 5:00pm
Thursday: 9:30am – 7:00pm
Friday: 9:30am – 6:00pm
Saturday: 9:30pm – 5:00pm
How can I contact you?
You can reach us by our phone number at (613) 546-9149. Otherwise, feel free to email us at firstname.lastname@example.org.
We are located on 294, 292 Queen Street, Kingston, ON, K7K 1B8.
What major credit cards do you accept?
We accept Visa and Mastercard.
Why can't I order my suit or tuxedo directly online?
We encourage our customers to come in to our store in order for them to try on our many different options and see what looks and feels best for them! We want every customer to feel 100% confident in their choice and thus, we are currently not providing direct online orders for suits and tuxedos as we want to avoid any misunderstanding or frustration for our customers. We apologize for any inconveniences caused by this.
Do you do alterations?
Alterations are an additional charge and we would be happy to arrange them for you! Alterations vary depending on style, fabric and detail as well as the specific alterations needed. Quality is key and experience has shown that free alterations result in poor workmanship thus we try to give our customers high quality alterations at an affordable price.
We can pin you in store and we’ll have the alterations ready for you upon your next scheduled arrival. Simple as that!
Do you accept returns?All sales are final. This final sales policy is consistent with the industry standard for special occasion apparel.
Do you have stores in other cities/states?
We are a local family owned and operated corporation. This allows each customer to get one-on-one attention and not feel like they are at a self-service, off-the-rack discounter.
What are your shipping options?
At the moment, we are offering expedited shipping for our sock line and underwear line with free shipping for orders totalling over $100.00. We are also offering curbside pickup or local delivery for anyone living up to 20 km from the store.